Privacy Policy
Last updated: 21 Oct 2026
Janelle Mead Interiors ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about a project, or engage our interior design services.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Janelle Mead Interiors is based in Brisbane, Queensland. ABN: 75 671 777 307.
What personal information we collect
We collect only the information we need to respond to your enquiry and deliver our services. This may include:
your name, email address and phone number
your project address or suburb
details about your project, such as its type, stage, timing and build budget
floor plans, photos, inspiration images and other material you share with us
billing and payment details for invoicing
records of our correspondence and meetings with you
We do not ask for sensitive information, such as health or financial account details, and ask that you do not send it to us.
How we collect it
We collect personal information directly from you when you:
complete an enquiry form on our website
submit a lead form through one of our Facebook or Instagram ads
email, phone or message us, including through social media
meet with us for a consultation or during your project
When you submit a Facebook or Instagram lead form, Meta passes the details you enter to us.
Meta's own handling of your information is covered by the Meta Privacy Policy.
Our website and ads may use cookies and similar tools, such as the Meta Pixel and website analytics, to understand how visitors use the site and to measure our advertising. These tools do not tell us your name. You can manage cookies through your browser settings.
How we use and share it
We use your personal information to:
respond to your enquiry and assess whether your project is a good fit
prepare proposals, deliver our design services and manage your project
coordinate with your builder, cabinetmaker and trades on your project
send invoices and keep business and tax records
send occasional updates about our work, only if you have agreed (you can unsubscribe at any time)
We never sell or rent your personal information. We share it only where needed to deliver your project or run our business, for example with your builder or trades (with your knowledge), our accountant, and the software providers we use for email, file storage and invoicing. We may also disclose information where the law requires it.
Some of these software providers may store data on servers outside Australia. We choose reputable providers and take reasonable steps to ensure they protect your information.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. This includes password-protected accounts, secure cloud storage and limiting access to people who need it. We keep your information only as long as needed for your project and our legal and tax obligations, then securely delete or destroy it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond within 30 days.
Questions and complaints
If you have a question or concern about how we handle your information, please contact us first and we will work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Janelle Mead Interiors
Email: hello@janellemeadinteriors.com.au
Phone: 0450330413
Website: janellemeadinteriors.com.au
Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.